You can then share the pin code with your requester, but you will need to sign into the LogMeIn Rescue console to initiate the session. Send the user a message containing a link to initiate a session by clicking Insert link into incident. If necessary, provide email and password, and then click Sign In.Īt the prompt, create a new pin code. To the right of an Incident, click the arrow next to LogMeIn. Navigate to Setup > Integrations > Application Widgets.Īfter LogMeIn integration is activated, all users can see it on the Incident View page. You need to activate LogMeIn in Setup before it can be visible on the right side panel of an Incident. You can maximize your LogMeIn investment by bringing remote access directly into your service desk.ĭrive a more efficient means of remotely accessing the computing devices your employees rely onĮnsure complete audit history by documenting your remote session along with the other communication points made when resolving a ticketĮxtend the capabilities of your service desk, allowing you to provide better service to your employees On the other hand, the top reviewer of Splashtop Remote Support writes 'A feature-rich, cost-effective solution to help assist our clients, even using our mobile devices'.
#Logmein pro support pro
The top reviewer of LogMeIn Pro writes 'Straightforward to set up, reliable, and easily scales up to any size of company'. SWSD allows integration with LogMeIn Rescue, which gives you the ability to remotely access computers. LogMeIn Pro is rated 10.0, while Splashtop Remote Support is rated 8.6. Hovering in the Actions column on the computer index page.Ĭonnecting directly to a specific computer, via the Remote Support tab. Navigate to Setup > Integrations > Remote Support.Įnter Company ID and PSK you acquired in Step 1.Īfter you have successfully completed the steps above, you can begin a remote session by: If you do not have a LogMeIn account, you can register for a free trial at. Enable LogMeIn Central Integrationīefore moving forward, contact your company's LogMeIn support contact to acquire your Company ID and PSK (secure key). SWSD offers integration with LogMeIn Central for providing remote assist support. They are LogMeIn Central and LogMeIn Rescue. LogMeIn has two separate applications that need to be integrated.
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#Logmein pro support how to
How to Install NPM and Other Orion Platform Products.Upgrading From the Orion Platform 2016.1 to 2019.4.Upgrading Your Orion Platform Deployment Using Microsoft Azure.Upgrading Isn't as Daunting as You May Think.SolarWinds Certified Professional Program.
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